Guident launched autonomous shuttle service in Boca Raton, Fla., in November 2025. Source: Guident
Robotaxi fleets are growing as self-driving vehicle companies start to roll out commercial services while still collecting data for further development and safety. For instance, Zoox Inc. this month began charging for rides in Las Vegas.
The Foster City, Calif.-based Amazonsubsidiaryrecently partnered with Uber as itexpandsto multiple cities. While Zoox hasexplained how it approaches safetyfor its autonomous vehicles (AVs), which have no steering wheels, there are no federal standards yet.
Guident Corp. claimed that its GuideOn platform addresses the critical human-in-the-loop layer, providingAI, remote monitoring, andteleoperationfor AVs androbotaxis. It operates six remote monitoring and control centers and has partnered with six autonomous shuttle operators.
The Herndon, Va.-basedcompanylast week alsoextendedits partnership with Coastal Waste & Recycling by three years, as deployments of its WatchBot inspection robot and related software expand across locations in Florida, Georgia, and South Carolina.
Harald Braun, CEO of Guident, replied to the following questions fromThe Robot Reportabout AV safety and remote monitoring.
How can human-in-the-loop architectures keep up with growing AV fleets?
Braun:The key is that human-in-the-loop does not mean that a person is manually driving every vehicle or watching every vehicle continuously. Its purpose is to provide oversight and assistance when the autonomous system encounters a situation it cannot safely resolve on its own.
As fleets grow, the technology needs to make that human oversight scalable. The autonomous vehicle should handle the normal situations, while AI-driven monitoring can identify when something unusual is happening and bring the right information to a remote operator.
That operator can then provide guidance or, when technically appropriate and legally permitted, intervene to return the vehicle to a safe operating state.
In my view, that is the right model for scaling autonomous mobility. You don’t want to eliminate the human from the equation. You want to use technology to make the human much more effective.
Guident’s approach is built around that combination of autonomous systems, AI-driven monitoring, and human oversight.